Website Victory Automotive Group
This position is responsible for managing all aspects of the Business Development Center and Internet Department including handling inbound and outbound customer communication via phone, text and Internet as well as providing a warm hand-off to customers once in-dealership.
eLead, CarWars and vAuto experience preferred. Toyota experience a plus.
This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.
Job Responsibilities for BDC/Internet Manager:
Convert opportunities to customers
Work in concert with the Sales Manager to ensure vehicle merchandising is on point – photos, descriptions, and pricing
Commit to a short-term and long-term internet lead follow-up process
Serve as first point of contact for all inbound sales calls
Manage Sales Associate CRM workplans and provide coaching
Act as the liaison between the Service Drive Coordinator and the Sales Department
Maintain awareness of current advertising and incentives
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