Website Army & Air Force Exchange Service (AAFES)
As a Shift Supervisor, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Shift Supervisor ? Promote a positive team and customer centric culture
Lead a culture of accountability through clear expectations
Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
Ensure customers have an extraordinary experience while shopping
Greet every customer with eye contact and smile in your authentic way
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications Able to learn and adapt to current technology needs
Able to think quickly on the spot to answer customer questions
Able to take initiative
Able to share brand knowledge
Able to lead teams to meet organizational objectives
We offer the following benefits for this position: Paid Vacation & Sick Leave
Medical & Dental insurance
Basic Associate Life, Personal Accident & Long Term Care Insurance
Flexible Spending Accounts
401K
Holiday Premium Pay (Double Pay)
Mass Transportation Reimbursement
Associate Transfer Program (ATP)
Paid Military Leave
Personal Accident Insurance
FMLA & Administrative Leave
Paid Parental Leave
Take advantage of our tax-free shopping privileges on all Exchange merchandise
Employee Assistance Program (EAP)
*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.
Major Duties
Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Leads associates utilizing effective communications skills. Trains and coaches associates to ensure they are well-equipped to provide a personalized shopping experience. Supervises day to day operations of an assigned shift to include opening and closing of facility and maintaining schedules.
Ensures associates have sales skills to serve the customer in assigned area(s). Trains/coaches associates on merchandise presentation standards including, but not limited to, arranging space on sales floor, displaying promotional merchandise signing, price changes, maintaining shelf labels, keeping sales area fully stocked, receiving, and ordering merchandise, checking gas levels, assisting with military uniform dress requirements, and cleanliness of the area.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist. Provides effective feedback on adherence to established performance standards and recommends development opportunities.
Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Adheres to environmental protection agency guidelines.
May operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, prepares change funds, and deposits or similar transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.
Performs other duties as assigned.
Job Qualifications
Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility. If applicable to position, associate must successfully complete the management motor compliance course number 175S within three months of occupying position.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
Excellent attention to detail
Willing to cross-train and work in other areas of the store, as needed
Must possess a welcoming and helpful attitude toward customers and other team members
Excellent communication skills
Basic computer skills
Previous retail supervisory experience preferred
This is a REGUALAR PART TIME (RPT) position with a MAXIMUM of 32Hrs per week.
MUST BE AVAILABLE FOR ROTATING SHIFTS SUNDAY – SATURDAY.
(STORE HOURS: 10:00 – 1900 HOURS)
Requesting Availability:
(Start of Pay Period) Saturday ***
Sunday ***
Monday 7:30AM – 2PM
Tuesday 7:30AM – 2PM
Wednesday 7:30AM – 4PM
Thursday 10AM – 4:30PM
Friday 10AM – 4:30PM
Saturday ***
Sunday ***
Monday 10AM – 4:30PM
Tuesday 10AM – 4:30PM
Wednesday 7:30AM – 4PM
Thursday 7:30AM – 2PM
(End of Pay Period) Friday 7:30AM – 2PM
*** Troop Store is open on weekends based on Troop Movement and Training – when open, one day during the weekend will be assigned. MUST BE FLEXIBLE.
