Website https://www.instagram.com/delmonteaviation/ Del Monte Aviation
Trusted by aviators for generations
Customer Service Representative
Del Monte Aviation
100 Skypark Dr, Monterey, CA 93940
$18.00 – $20.50 an hour – Full-time
Job details
Pay
$18.00 – $20.50 an hour
Job type
Full-time
Shift and schedule
Rotating weekends
Morning shift
Evening shift
+ show more
Work setting
In-person
Encouraged to apply
Fair chance
Benefits
Pulled from the full job description
401(k)
Health insurance
Paid time off
Vision insurance
Dental insurance
Full job description
Job Overview
Del Monte Aviation is seeking an outgoing Customer Service Representative. We are looking for an individual with strong hospitality, retail, food & beverage and/or office work experience. Must be able to handle a fast-paced environment. Great opportunity for someone who enjoys a fun, exciting workplace with a wide variety of responsibilities.
Responsibilities
Maintain awareness of all incoming & outgoing aircraft activity.
Provide security of pedestrian and drive through gate.
Proficiently use multi-line telephone system.
Provide assistance to customers with hotel reservations, car rentals, catering, and other requests.
Proficiently use computer software to process payments.
Cash handling & maintenance of petty cash drawer.
Maintain landing log, line service board, etc.
Input next day arrivals and departures into Excel spreadsheet.
Use Outlook for email communication with customers, coworkers, and managers.
Input sales receipts and other information into QuickBooks.
Provide shuttle service to airport terminal/hotels for passengers & crew.
Communicate with aircraft and line service technicians using two-way radio.
Maintain customer database in Outlook.
Maintain neatness and organization in Customer Service area and all public areas.
Sort & distribute daily mail promptly
Photocopying, preparation of express mailings.
Skills
- High school diploma or general education degree (GED) required.
Minimum 2 years of related customer service experience or equivalent.
Excellent verbal and written communication abilities to effectively engage with customers.
Experience in customer service or client services roles is preferred.
Ability to analyze situations quickly and provide appropriate solutions.
Detail-oriented with strong data entry skills for accurate record keeping.
A friendly demeanor with the ability to remain calm under pressure while resolving customer concerns.
Join us in providing outstanding service that makes a difference!
Job Type: Full-time
Pay: $18.00 – $20.50 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Evening shift
Morning shift
People with a criminal record are encouraged to apply
License/Certification:
Driver’s License (Required)
Ability to Commute:
Monterey, CA 93940 (Required)
Work Location: In person
