Website Alila Ventana Big Sur
Hotel
Summary
Welcome to Alila Ventana Big Sur. When you reach the edge of the continent—where the sky, sea, mountains, and redwoods all converge—you discover a place of unmatched beauty and tranquility. You feel the pull that has drawn artists and thinkers for centuries—and you are enveloped by the same inspiration to discover, (dis)connect, and create.
Ventana Big Sur is proud to be recognized as a Forbes Four-Star resort and one of only a select few properties worldwide awarded Two Michelin Keys. Our colleagues embody a passion for exceptional hospitality, offering intuitive and personalized service that defines luxury in an authentic, elevated setting.
The Room Attendant plays a vital role in upholding the resort’s reputation for excellence. This position requires a strong eye for detail, a commitment to sustainability, and an understanding that true luxury lies in thoughtful, genuine care for both our guests and our environment.
Key Responsibilities
Clean and service guest rooms, suites, public areas, and colleague or office spaces according to Forbes and Hyatt luxury standards.
Ensure all amenities, linens, and supplies are fully stocked, organized, and presented to brand expectations.
Maintain meticulous attention to detail, ensuring every area feels fresh, welcoming, and flawlessly prepared.
Report maintenance issues, damages, or missing items promptly.
Greet guests in a warm and professional manner, responding to requests with efficiency and care.
Collaborate closely with colleagues across departments—including Front Office, Engineering, and Guest Experience—to ensure seamless service.
Support Ventana’s sustainability initiatives by following eco-conscious cleaning methods, recycling protocols, and waste-reduction practices.
Uphold confidentiality, safety, and guest privacy standards at all times.
Compensation & Schedule
Base Pay Range: $20.00 – $21.50 per hour, depending on experience
Service Charge: Average additional earnings of $7–$9 per hour, bringing projected total compensation to approximately $28–$30 per hour
Gas Stipend: $15 per day for qualified colleagues
Schedule: Full-time position; weekend and holiday availability required, typical shift time 9 am – 5 pm (subject to change based on needs)
Benefits – Hyatt Hotels
Annual allotment of free hotel stays at Hyatt properties worldwide
Work-life benefits including well-being initiatives such as a complimentary Headspace subscription and tuition reimbursement
Global family assistance policy with paid time off for birth or adoption, and financial adoption assistance
Paid Time Off (PTO)
Medical, Dental, and Vision insurance after 30 days (for full-time colleagues)
401(k) with company match (for full-time colleagues)
Benefits – Ventana Big Sur
Onsite housing available for eligible colleagues
Paid meal breaks
Complimentary daily meal
$15 per day gas stipend
