Website GreenWaste Recovery
Garbage collection service
Customer Service Representative
Regular Full-TimeClericalMarina, CA, US
8 days agoRequisition ID: 1630Apply
Salary Range:$21.00 To $23.00 Hourly
About the Company:
GreenWaste has been an industry leader in recycling and waste diversion for 40 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry. We work directly with 20+ municipalities and 50+ jurisdictions, operate highly regulated facilities in 10+ locations, and have 1,000+ employees.
We are seeking an experienced, successful, and engaged Customer Service Representative to join our team. This position is expected to work out of our office at 14207 Del Monte Blvd. in Marina and limited job-related travel may be required.
Position Summary:
GreenWaste is seeking to fill the position of Customer Service Representative to provide support to one or more facilities. This role’s main function will provide effective customer service to all internal and external customers, employees, and affiliated companies of GreenWaste Recovery by utilizing knowledge of our company’s products and services.
Essential Functions and Responsibilities:
Managing and answering large amounts of customer service calls/questions and resolving calls in a timely manner.
Schedule deliveries, exchanges, and removals of containers
Documenting all customer service in our company specific database
Maintaining customer records by updating account information
Emailing/mailing service information to our customers
Data entry duties/reporting
Process credit card payments
Assist Customer Service Supervisor with reporting, routing, billing, and other duties
Knowledge, Skills and Abilities:
Knowledge on basic math skills such as adding, subtracting, multiplication and division using whole numbers, fractions, decimals, and percentages.
Ability to carry out instructions when they are provided orally or in writing.
Ability to read, and write routine reports and correspondence
Effective problem-solving skills and ability to follow communication procedures, guidelines and policies
Communicate effectively using appropriate communication tools and techniques
Ability to manage time and
Be a team player and have the ability to work well with others
Qualifications:
At least 1 year of customer service experience preferred
Must be familiar and able to use current operating computer systems
Proficient in Microsoft Word, and Microsoft Outlook
Language Skill:
Proficiency in English and/or Spanish
Physical Demands:
Ability to lift at least 10 lbs. using proper lifting techniques
Ability to sit or stand as needed
Reaching above the shoulder or below the waist
Work Environment:
Work shifts vary. Typical work week is Monday through Friday based out of the Marina office. Must be available to work Saturdays on occasion as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
