Website https://www.instagram.com/thesevengablesinn/ Kirkwood Collections Seven Gables Inn
Where waves greet the mo every bite feels like home.
Location: 555 Ocean View Blvd, Pacific Grove, CA, 93950
Base Pay: $18.00 – $20.00 / Hour
Job Category: Housekeeper
Industry: Hotels , Luxury Boutique Hotels , Hospitality
Employee Type: Non-Exempt – FT
Required Degree: NONE
Travel: 25%
Manage Others: No
Minimum Experience: 1 Year
Maximum Experience: 3 Years
Description
Primary Job Duties
- Adhere to room cleaning and stocking checklist guidelines
- Vacuuming, sweeping, and/or mopping floors
- Dusting, brushing, polishing and vacuuming furniture
- Dusting and cleaning room decorations, appliances, and structural surfaces (e.g. wall fixtures window sills, vents)
- Changing linen and making beds according to procedures
- Cleaning and disinfecting showers, tubs sinks, and bathroom items
- Removing used guest amenities and trash
- Replenishing guest amenities and trash
- Checking for damaged linens
- Reporting lost and found articles, maintenance problems, special room problems and damage in rooms to a supervisor
- Maintaining storage rooms and work buckets
- Moving soiled linens and towels from guest rooms to laundry quickly
- Enter room status in system as needed
- Inspect and report room damage or maintenance problems to supervisor immediately
- Report any unusual activity to supervisor and/or managers
- Report items left by guest to front desk immediately
- Advise supervisor of any outstanding “Do Not Disturb” rooms at 1 PM
- Providing information to guests about hotel services, facilities, amenities, or local attractions
- Respond to special guest requests or complaints such as extra pillows, towels, etc.
- Assist other staff as needed
Requirements
Knowledge
Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Public Safety and Security – Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Skills
Basic Skills
- Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Mathematics- Using mathematics to solve problems.
- Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
- Science- Using scientific rules and methods to solve problems.
- Speaking- Talking to others to convey information effectively.
- Writing- Communicating effectively in writing as appropriate for the needs of the audience.
Social Skills
- Coordination- Adjusting actions in relation to others’ actions
- Instructing- Teaching others how to do somethings
- Negotiation- Bringing others together and trying to reconcile differences.
- Persuasion- Persuading others to change their minds or behavior
- Service Orientation- Actively looking for ways to help people
- Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do.
Activities
- Time Management – Managing one’s own time and the time of others.
- Management of Personnel Resources – Motivating, developing, and directing people as they work, identifying the best people for the job.
- Management of Material Resources – Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- Management of Financial Resources – Determining how money will be spent to get the work done, and accounting for these expenditures.
- Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Education and Experience
- High School Diploma – or the equivalent (for example, GED)
- Minimum 6 months experience in a janitorial or cleaning position
- Hotel experience preferred but not required
Knowledge, Skills, and Abilities
- Understanding of proper use of commercial grade cleaning supplies
- Ability to problem solve
- Ability to read and interpret documents such as safety rules,
- operating and maintenance instructions, and procedure manuals
- Ability to learn proper use of various types of equipment and cleaning materials used in cleaning assigned areas
- Ability to work nights, weekends, and holidays to meet business needs
Physical Requirements
- Sit, stand, and walk for varying lengths of time
- Lift approximately ten (10) pounds
- Good communication skills, both written and verbal
Working Conditions - May be subjected to odors, dust, disinfectants, tobacco smoking or air contaminants
- May be exposed to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses
- Must be able to stand, bend, twist and reach throughout the day
- Repetitive hand motion
- Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
- Must be able to push, pull, move or lift up to 25 lbs to a minimum of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 15 feet
