Field Service Technician

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Field Service Technician

Smile Business Products Inc

• Salinas, CA 93901

Job Summary

Responsible for on-site installation, repair, and service of office technology equipment including copiers (MFP) and managed printer services. Interact with our customers on a daily basis to resolve technical issues and provide customer support when needed. We will also provide necessary training!

Essential Functions

• Provide on-site technical service including installation, maintenance, and repairs to equipment/accessories ensuring optimum operating condition based on manufacturer specifications
• Install equipment systems, accessories, software, and feature keys at the workplace and/or in the field
• Test equipment and ensure it is working to customer(s) satisfaction
• Communicate equipment problems and solutions with supervisors/managers
• Maintain quality records by properly documenting service calls, system repairs, and upgrades according to service agreements and requirements
• Complete required training and certifications; participate in educational opportunities
• Maintain proper and accurate inventory for the purpose of service and communicate with Inventory Department when required
• Ability to track orders throughout the ordering and delivery process and keep customers accurately informed
• Maintain company assets (i.e. car, tools, phone, and inventory) and comply with company policies
• Travel to customer locations on a regular basis
• Attend monthly/quarterly/yearly meetings
• Build and maintain good customer relationships
• Other duties assigned by management

Qualifications

• High School Diploma / GED required. An Associate’s degree (A.A.) or equivalent from a two-year college or technical school is a plus
• Technical understanding of operating systems, business applications, printing systems, and connectivity is desired
• Strong comprehension of small and large format and color production processes
• Assess and troubleshoot customer hardware production problems or issues
• Understand and accurately communicate cost estimate information to the customer
• Must have good record keeping and communication skills
• Valid driver’s license with good driving record required
• Travel may be required for business and training purposes in/out of service area
• Perform work outside of normal work hours when necessary

Job Type: Full-time

Pay: $21.00 – $27.00 per hour