Website Sylvan Learning
GENERAL SUMMARY
The Center Assistant is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, filing, market research, and other administrative
tasks. The Center Assistant provides a positive first impression for potential and existing customers, fields calls from customers, schedules appointments, and coordinates community and school marketing events.
ESSENTIAL JOB FUNCTIONS
- Leads day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasks.
- Greets and assists students, parents, and potential customers according to Sylvan standards.
- Fields inquiry calls from potential customers; Fields calls from current families.
- Schedules assessments, tours and Welcome Conferences according to Sylvan Standards; Manages scheduling changes of current families.
- Assists Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments.
- Assists Center Directors with other day-to-day tasks of running the Center such as managing billing, collecting payments, and maintaining Center supplies.
- Assists Center Directors with maintaining the professional appearance of the Center according to Sylvan standards.
- Supports standards and procedures to ensure student safety and well-being.
- May assist teachers with preparation for instruction; Gathers and prepares materials as appropriate.
KNOWLEDGE REQUIRED
- Associates or four year degree preferred.
- A minimum of three years of customer service experience; Retail sales experience preferred.
- Experience using full suite of Microsoft Office applications and other standard business applications.
- Knowledge of general office equipment such as copiers, printers, and office phones.
SKILLS AND ABILITIES REQUIRED
- Strong customer service, interpersonal and communication skills.
- Strong word processing, data entry, and other administrative skills.
- Proven ability to effectively use consultative sales skills when serving customers.
- Proven ability to communicate effectively in writing; Ability to proofread and edit copy.
- Strong organizational skills; Proven ability to manage multiple tasks and be flexible.
- Ability to occasionally lift and/or move up to ten pounds.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required
