Website Army & Air Force Exchange Service (AAFES)
As a Shift Supervisor, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Shift Supervisor ? Promote a positive team and customer centric culture
Lead a culture of accountability through clear expectations
Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
Ensure customers have an extraordinary experience while shopping
Greet every customer with eye contact and smile in your authentic way
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility. If applicable to position, associate must successfully complete the management motor compliance course number 175S within three months of occupying position.
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to share brand knowledge
- Able to lead teams to meet organizational objectives
- Excellent attention to detail
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Excellent communication skills
- Basic computer skills
- Previous retail supervisory experience preferred
We offer the following benefits for this position:
- Paid Vacation & Sick Leave
- Medical & Dental insurance
- Basic Associate Life, Personal Accident & Long Term Care
- Insurance
- Flexible Spending Accounts
- 401K
- Holiday Premium Pay (Double Pay)
- Mass Transportation Reimbursement
- Associate Transfer Program (ATP)
- Paid Military Leave
- Personal Accident Insurance
- FMLA & Administrative Leave
- Paid Parental Leave
- Take advantage of our tax-free shopping privileges on all Exchange merchandise
- Employee Assistance Program (EAP)
*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.
This is a Regular Part-Time (RPT) Position with a projected MAXIMUM OF 34hrs per week.
MUST BE ABLE TO WORK ROTATING SHIFTS AND WEEKENDS.
Requesting availability per Pay Period (PP):
(Start of PP) Saturday 8:30AM – 5PM
Sunday 8:30AM – 4:30PM
Monday 12:30PM – 6:30PM
Tuesday 12:30PM – 6:30PM
Wednesday 12:30PM – 6:30PM
Thursday OFF
Friday OFF
Saturday OFF
Sunday OFF
Monday 11AM – 5PM
Tuesday 11AM – 5PM
Wednesday 11AM – 5PM
Thursday 11AM – 5PM
(End of PP) Friday 11AM – 5PM
SCHEDULE AND HOURS MAY VARY DEPENDING ON OPERATIONAL NEEDS BASED ON TROOP STRENGTH DURING EXERCISES.
