Operations Manager

Job Title: Operations Manager
I. Job Summary
The Operations Manager is for managing the day-to-day operational, financial, and human
resources functions of ITNMontereyCounty (ITNMC). This role requires a highly organized,
detail-oriented person who ensures operational consistency, financial accuracy, policy
compliance, and effective supervision of staff and volunteers. The Operations Manager plays a
key role in supporting the Executive Director by executing established policies, maintaining
strong internal controls, and ensuring reliable transit services to advance ITNMC’s mission.
II. Job Relationship
Reports directly to the Executive Director of ITNMontereyCounty and works collaboratively with
the Transportation Supervisor, dispatch staff, drivers, volunteers, CPA Firm, and ITNAmerica.
III. Principal Duties and Responsibilities
A. Operational Management (Primary Responsibility)
• Manage and oversee day-to-day transportation operations to ensure safe, reliability, and
quality service.
• Supervise staff to ensure proper scheduling, communication, and adherence to ITNMC’s
policies and procedures.
• Ensure all drivers maintain required documentation for vehicle compliance.
• Coordinate on-call coverage and participate in rotation as needed.
• Identify operational issues and escalate concerns promptly to the Executive Director.
B. People Management & HR Administration
• Supervise dispatch staff and support drivers and volunteers through coaching, training,
and guidance.
• Implement and enforce ITNMontereyCounty HR policies and procedures under the
direction of the Executive Director.
• Assist with onboarding, training, scheduling, timekeeping, and documentation of staff
and volunteers.
• Monitor employee hours and schedules to support compliance with wage and hour
requirements.
• Maintain a respectful, professional, and safety-focused work environment.
• Document incidents, safety concerns, and employee issues and report them promptly to
the Executive Director.
C. Financial Administration
• Perform accurate financial data entry using QuickBooks Online and ITNMC systems,
including deposits, bill payments, membership balances, and volunteer mileage.
• Conduct routine reconciliations and internal reviews to ensure accuracy prior to monthend close.
• Prepare financial information and reports for review by the Executive Director and CPA.
• Identify discrepancies and correct errors promptly, documenting corrective actions.
• Track grant-related data and assist with monthly and year-end and grant reporting.
• Review all financial accounts, budget expenses and reports with the Executive Director
and CPA on a monthly basis to ensure accuracy.
D. Customer Relations & Communication
• Ensure timely and accurate delivery of monthly statements and organizational mailings.
• Address rider, donor, and driver concerns professionally and in a timely manner.
• Maintain positive working relationships with staff, volunteers, members, and community
partners.
IV. Authority & Accountability
• This role is responsible for executing established procedures and controls as well as
making policy recommendations to ensure compliance and improve efficiencies.
• Authority to make operational adjustments is limited to defined policies; financial
system changes require approval.
• The Operations Manager is accountable for accuracy, documentation, and timely
escalation and resolution of issues.
V. Specialized Equipment & Systems
• QuickBooks Online (working proficiency required)
• ITN Rides 2.0 transportation, CRM and billing software (Salesforce Platform)
VII. Basic Physical Requirements
• Ability to operate a computer for extended periods and respond to operational needs.
• Ability to communicate clearly with staff, volunteers, and the public.
VIII. Minimum Qualifications, Knowledge, Skills & Abilities
Required:
• Bachelor’s degree in business, accounting, human resources, or related field preferred;
equivalent experience considered.
• Demonstrated experience in operations management or coordination.
• Working knowledge of QuickBooks Online and financial reconciliation processes.
• Experience supporting HR administration and employee supervision.
• Strong attention to detail and organizational skills.
• Ability to follow established procedures and approval protocols.
• Clear written and verbal communication skills. (Bilingual Spanish Speaker preferred)
• Ability to work independently while maintaining regular communication with leadership.
• Valid driver’s license and acceptable driving record.
Salary Range $75,000 – $82,000 Annually

*If interested in this opening please reach out to jessica.mckillip@itnmontereycounty.org