Website Navy Lodge
Hotel in Monterey,CA
Qualifications
- Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, professionally interact with guests answering guest questions concerning lodging facilities, amenities and provides information about local attractions
Qualifications:
- GENERAL EXPERIENCE: One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily
- AND SPECIALIZED EXPERIENCE: One 1 year progressively responsible experience related to the position to be filled
- OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience
Responsibilities
- Your work will make an impact and support how our organization serves the best customer – our Military patrons and their families
- Assists guests with all requests, in person or via telephone, including, but not limited to, making, confirming and/or cancelling room reservations, collecting payments and presenting lodging receipts, check-in/check-out process, authorized patron verification, guest room assignments, credit card processing etc
- Communicates with all lodging associates and chain of command concerning operations, guest issues or situations that require immediate attention
- Reconciles shift transactions of all accounts and outlets of the property, ensuring complete balancing while maintaining guest service at all times
- Registers and assigns rooms to guests, issuing room keys or cards; transmits and receives messages, and keeps records of occupied rooms and guest accounts, makes and confirms reservations, presenting statements and collecting payments, as necessary
- Operates a multi-line telephone system, records and delivers messages, as required, and answering inquiries pertaining to services, base facilities, area attractions and travel directions
