CASE MANAGER

The Housing Resource Center of Monterey County (HRC) is an independent non-profit housing resource agency, providing services throughout Monterey County. HRC services include programs designed to provide homeless prevention assistance to households who would otherwise become homeless and to rapidly re-house homeless persons and families, including Veterans and seniors.

Job Summary: The primary objective for the Case Manager is to provide comprehensive intake, eligibility assessment, ongoing case management, and supportive services for clients experiencing or threatened with homelessness. Services provided, based on eligibility, may include rental assistance, security deposits, tenant education, financial literacy education, case management, and referral services to individuals and families to obtain and retain permanent housing.

Job Responsibilities:

Using Housing First principles:

Provide intake and assessment for all applicants
Assess functional and social needs of program participants in order to develop, implement and monitor service plans leading to an increased level of self–sufficiency
Determine and access appropriate community, state, federal, health and social resources
Provide case management in office and in-home visits
Maintain program participant confidentiality
Provide outreach to community regarding resources available
Document and maintain in a timely manner, complete and confidential case notes on each individual or household program participant interaction
Maintain complete and accurate HMIS entries of all services within the timeframe.
Ensure that all federal, state, agency and /or funder guidelines are met
Other duties as assigned by the Program Manager or Associate Director
The Ideal Candidate:

Essential qualifications for success in this position includes the following abilities:

Demonstrate professionalism, dependability, maturity, and initiative
Demonstrate ability to handle crisis situations with a minimum amount of supervision
Excellent verbal and written communication skills
Competencies in writing goal based plans and progress notes
Excellent interpersonal skills
Good time management and organizational skills
Must be able to maintain program, program participant and agency confidentiality
Must treat each individual with dignity and respect
Ability to set and observe appropriate personal limits and boundaries with program participants with various mental health, substance abuse, and domestic violence issues
Ability to accept supervision and work cooperatively with other staff and community
Flexibility to deal effectively with a variety of people, situations, problems and challenges.
Ability to work independently and as part of a team
Education, Experience, and Certification:

Any combination of training, education, and/or experience that provides the knowledge, skills, and abilities is qualifying. An example of a way to meet these requirements is:

Bachelor’s degree in Human Services or related field, or equivalent experience
Housing program or related experience preferred
Minimum of two years’ experience in case management or related Human Services
Use of own vehicle with current insurance, and/or good driving record for use of agency vehicle
Experience in working with culturally diverse, chronically homeless and medically vulnerable individuals is preferred
Knowledge of economic, educational and social matters related to our homeless community and referral sources is desirable
Must be sensitive to cultural differences within the agency and community
Certificates, Licenses, Registrations, Diplomas

Valid California Driver’s License, and a satisfactory driving record
Computer Skills

Must be PC-proficient with common office applications including MS Excel, MS Word, PowerPoint, Gmail, and standard office equipment
Must be or quickly become proficient in program databases (HMIS) and other software as needed
Working Conditions/Physical Demands :

Must be able to stoop, bend, squat, sit on floor and walk over uneven floor surfaces including stairs and steps
Must be able to visually and auditory assess and interact with program participants to ensure their safety and well-being
Requires considerable work outside of the office and substantial driving
Must be willing to view property in various neighborhoods
May lift up to 30 pounds
This is a full-time 40 hours per week position, primarily from 8:00 am – 5:00 pm Monday through Friday; with occasional weekend and evening hours as scheduled or needed to meet the needs of clients, funders, tenants, and landlords/property managers.

Compensation for this position is commensurate with applicable skills and experience. Paid health benefits are provided after the satisfactory completion of the introductory period.

This is a job announcement only, and may not include all the details required to complete the application process, or in the full job description

Job Type: Full-time

Pay: $25.00 – $26.00 per hour

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:

8 hour shift
Education:

Bachelor’s (Preferred)
Experience:

Social Work: 3 years (Preferred)
Language:

Spanish (Preferred)
License/Certification:

Driver’s License (Required)
Work Location: In person