Customer Service Dispatcher

Job summary
Dispatchers respond to passenger inquiries via phone or in-person, manage and schedule reservations, including payments, all while providing excellent customer service. Responsible for directly monitoring, coordinating and overseeing the daily scheduled route operation of the vehicle.

Role and Responsibilities

• Answer customer inquiries, assist walk-in customers
• Take new reservations from callers and walk-ins
• Check in passengers
• Check road conditions/accidents on major routes and assess re-route possibilities
• Verify bank for register
• Direct drivers on the radio about reroutes and accidents
• Ready driver’s book, keys and radio per run
• QC passenger counts and money received from all locations & makes notes for accounting if money/credit cards missing
• Manage lost and found items
• Inform Operations and Management of any vehicular accidents
• Advise Operations, Fleet Manager if vehicle goes down and arrange replacement service
• Secure drivers if a driver calls off on a scheduled run
• Cancel drivers if passenger counts necessitate reduction in allotted vans, with approval from supervisor/manager
• Update dispatch log for next shift
• Work varied shifts as needed
• Contact supervisor concerning any customer service representative absences
• Perform other duties as required

Job Requirements

Qualifications and Education Requirements

• High School diploma or equivalent
• 1 to 2 years previous customer service or dealing with the public
• 1+ year handling multiple phone lines
• Software experience with Word, Excel, and Outlook and other
• Internet applications
• Some experience using scheduling and/or reservation software
• Cash handling experience
• Must pass pre-employment drug test
• Complete pre-employment background check
• Ability to communicate effectively in English

Preferred Skills

• Excellent verbal communication and customer service skills
• Flexible, with a sense of humor
• Manage multiple priorities
• Effective verbal communication skills with employees and customers
• Excellent phone and radio etiquette
• Ability to handle a high stress environment
• Knowledge of company safety standards, guidelines and requirements
• Knowledge of major routes and route alternatives
• Inter-personal and conflict resolution skills
• Detail-orientedJob Pay
  20.00 – 20.00 per hour

  Job General Benefits
  Benefits *Based on average hours worked for full-time employees*Medical

• Accident
• Critical illness
• Dental
• Vision
• Life
• Long and Short Term Disability
• Employee Assistance Program
• Paid Time Off