Website Big Creek Lumber
Hours: Monday-Friday 8:00AM-5:00 PM (additional hours as needed)
Salary Range: $21.81 – $27.57 per hour
General Job Description:
Responsible for providing support to the customer service and credit department staff in addressing the requirements of existing accounts; answering incoming calls, monitoring email requests for credit reference, account updates, take payments over the phone, data entry, opening mail, filing, basic accounting decision making.
Primary Responsibilities:
1. Customer Service
· Resolve issues in a timely manner.
· Maintain a courteous and professional manner.
· Work with customers to develop creative solutions to support their business success while protecting Big Creek’s financial interests.
· Communicate effectively to maximize results, build relationships and reduce inefficiencies.
2. Data Entry
· Key in approved credit applicates timely and accurately.
· Update customer’s address/email into database.
· Entry Job Setup timely and accurately.
· Entry payments into the database
3. Soft Collection Call
· Maintain a courteous and professional manner during the shop collection process. The focus should be building relationships, safeguarding Big Creek’s assets and increasing sales opportunities.
· Communicate immediately with the Credit Manager about all existing or potential problems.
· Prioritize and update information.
4. Accounts Receivable
· Submit customer’s refund payment requests.
· Open incoming mail
· Process credit card payments.
5. Maintain Database & Reports
· Verifying job information.
· Process preliminary notices.
· Maintain informational reports.
6. Communications:
· Promote a common understanding of company values, goals, objectives and policies.
· Use appropriate resources to reach positive solutions throughout the credit and collections process.
Qualifications:
· 1 years or more of experience in credit, collection, customer service and accounts receivable
· Good verbal and written communication skills
· Good organizational skills, a meticulous attention to detail and a high level of accuracy
· Strong service orientation
· Excellent interpersonal skills: ability to work effectively with a wide variety of people, in person, over the phone and in writing.
· Ability to maintain confidentiality, objectivity, neutrality and calmness under pressure.
· Consistently promote Big Creek’s image in a positive, professional manner
· Demonstrate self-direction; know what needs to be done and do it without being prompted; consistently meet monthly deadlines.
· Able to effectively prioritize tasks.
· Work effectively with others to achieve a high level of customer satisfaction.
· Able to deal with interruptions without losing focus on specific tasks that need to be completed.
· Demonstrate safe work habits at all times.
· Consistently follow company agreements and practices
· Dress in a clean, neat, professional, casual manner appropriate for the job
· Bilingual/biliterate English/Spanish strongly desirable
