Website D'Arrigo California
Produce wholesaler
Summary/objective:
This role is the first tier of support for IT solutions.
Essential functions: (to include supervisory responsibilities – if applicable)
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Configure, set-up, maintain, and troubleshoot:Desktop PCs and laptops
Smartphones and tablets
Virtual desktop PCs
Cooler scan guns
Field scan guns and printers
Printers and document imaging scanners
Desk phones and extensions
Research IT Solutions (software programs and services).
Create company tutorials, from scratch or a template, for IT solutions (software programs and services) that IT has in place.
Maintain inventory of hardware, software, and licensing.
Set up and deploy software installations (both attended and unattended)
Perform reoccurring I.T. Support Specialist daily and weekly tasks (check IT systems in place for proper functionality).
Maintain the IT storage area. Set up e-waste through a third party and monitor its completion.
Create trouble tickets with support for various systems and send in equipment for repair when necessary.
Consistent attendance is mandatory
Other job duties as assigned
Additional functions:
N/A
Competencies:
Self-motivated
Works well independently as well as being a team player
Excellent communication – verbal, written, active listening
Complex thinking/problem solving skills
Excellent customer service
Excellent team player
Work environment:
Mostly indoor with occasional outdoor work
Hours of work: 8:00am to 5:00pm, M-F, overtime and weekend work as required
Participate in 24/7 on-call rotation (approximately one week each month)
Physical requirements:
See separate Physical Requirements document.
Travel required:
Seasonal Relocation to Yuma, AZ
Occasional day trips to Mexico
Occasional overnight travel
Required education and experience:
Must have excellent customer service skills on the phone and in person
Works independently with minimum supervision
Must thrive in a fast paced environment and handle pressure while managing multiple tasks.
Associate degree in an IT or computer science related field
An equivalent combination of education and experience may be considered.
Preferred education and experience:
IT helpdesk experience preferred
Certifications in Comptia Network+, A+ preferred
Additional eligibility requirements:
Upon hire, must provide documentation of eligibility to work in the United States
Affirmative Action/EEO statement:
We are an Equal Opportunity Employer – The Company assures equal employment opportunity with respect to recruiting, hiring, training, compensation, transfers, and promotions. All Company practices will be administered without regard to race, sex, pregnancy, childbirth, and medical conditions related to pregnancy and childbirth, age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of FMLA leave, disability, marital status, medical condition (cancer and genetic characteristics), genetic information, national origin, gender, gender identity, gender expression, sexual orientation, military or veteran status or any other characteristic protected by state, federal or local law in terms and conditions of employment. Information provided on this application will not be used for any discriminatory purpose.
Pay Range:
$26.00 – $40.00 per hour
https://www.andyboy.com/the-company/career-opportunities/it-support-specialist-i-travel-relocation/
