Website Ocean Mist Farms
Crop grower in Monterey County, California
The Food Safety Customer Relations Associate position is located in the company’s headquarters in Castroville, California. The position reports to and supports the Food Safety Manager and acts as a key liaison between sales and marketing for consumer requests and complaints. This position is responsible for professionally supporting customer relations and ensuring that the company is adequately providing needed information and archiving records.
Essential Duties and Responsibilities
Facilitate the relationship between Ocean Mist and our customers
Address customer & consumer inquiries
Respond to inquiries via email and telephone
Review customer requests and save in folders
Send requested information to customers
Complete customer questionnaires with support of the Food Safety Supervisor/Food Safety Specialist
Key liaison between sales and food safety for customer requests
Monitor and update several customer software platforms with Ocean Mist Food Safety Information
Search for records in company folders
Request business records from sales if applicable
Collaborate with sales for requests that involve food safety and business
Log progress or status for on-going projects
Monitor and verify accuracy of Azzule audit data base
Works closely with food safety to understand what records should be on the site
Communicate with Azzule technical staff as needed for resolving concerns
Address food safety related complaints
Answer customer questions and address concerns via phone or email
Communicate complaints to food safety management to investigate or complete required records
Save corresponding findings
Compliant trends
Maintain Customer Complaint Log
Work with Food Safety and QA to develop a reporting strategy
Share reports with QA and food safety
Administrative Clerical Duties: Assist with checking Mailroom/Mailbox
Assist with dropping off reimbursement and/or invoices at Accounts Receivable
Assist with picking up reimbursement checks from Accounts Payable
Assist with Supply Order pickups
Other duties as assigned
Job Requirements and Qualifications
High school diploma preferred or equivalent years of experience
Working knowledge of Windows operating system, Word, Excel and Adobe Acrobat
Strong interpersonal skills, including strong verbal and written communication skills
Ability to learn new duties with minimal repetition
Ability to carry out defined procedures and duties with specific instructions
Bilingual English-Spanish highly desired
SUBMIT YOUR RESUME
careers@oceanmist.com
